LumineraSurvey & User Insight

Ask Smarter, Understand Deeper

AI-powered survey platform with multi-channel distribution, sentiment analysis, and NPS automation - capture feedback at the moment of experience.

94%Survey Completion Rate

50+Question Types Available

6Distribution Channels

<1sSentiment Analysis Speed

Multi-Device CollectionCollect responses across mobile apps, websites, and post-interaction flows - all feeding into one unified analytics dashboard.

AI Sentiment AnalysisAutomatically detect sentiment, emotion, and themes from open-text responses. Turkish & English NLP - no manual review needed.

NPS AutomationSchedule NPS surveys, track scores over time, and close the loop automatically - route promoters for amplification, detractors for follow-up.

Multi-Channel DistributionReach users via push notification, email, SMS, QR code, in-app, or web - all feeding into one analytics dashboard.

Brand-Customized DesignFull white-label theming - colors, logos, fonts, and layout. Branded surveys build trust and increase completion rates.

Use Cases

Built for the industries that need it most

See how companies across verticals use Luminera to capture feedback, understand users, and improve experiences at every touchpoint.

+35%repeat purchase rate

E-Commerce

Trigger NPS and satisfaction surveys immediately after order delivery - capture product quality, delivery experience, and overall satisfaction at the moment of truth.

Post-Purchase NPS
Product Quality Surveys
Delivery Experience

+52%feature adoption

SaaS & Mobile Apps

Deploy in-app and post-interaction surveys across your user base - then correlate responses with CRM data and usage patterns to predict churn before it happens.

Feature Feedback Surveys
Churn Prediction Signals
Onboarding Optimization

99.9%KVKK compliant

Financial Services

Run compliant CSAT and NPS programs for banks, insurance, and fintech products - with KVKK-compliant data handling for regulatory alignment.

Branch CSAT
Regulatory Compliance
Audit-Ready Exports